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Overview
Our refund and returns policy is largely based on your existing statutory rights under the UK’s Right to Cancel laws. These state that if you’ve told us within 14 days of receiving your goods that you want to cancel, you then have another 14 days to return the goods to us, and we then have a further 14 days to refund you.
To be eligible for a return, your item must be in the same condition that you received it, complete with any accessories like lens caps, cases, manuals etc.
Please don’t send anything back to us before making contact.
To complete your return, we need a receipt or proof of purchase. We’re a very small outfit, so usually we’ll know you and your order, but it doesn’t hurt to include your order number that will be at the top of your original order email.
Again, please do not send your purchase back to us before making contact! In some cases we’ll want it sent elsewhere.
There are certain situations where no refunds, or only partial refunds, are granted:
- New printed items with obvious signs of use, perhaps a new camera manual that you’ve since used, or a t-shirt – printed on demand – which has been worn (See ‘Clothing orders‘ below).
- New packaged items that you’ve opened, this damaging the packing in some way.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned outside the 14 day return window once you’ve told us you wish to cancel your order.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. We use Stripe for payments processing, and they take a few days to process the refund it seems 🙄, but we can usually do it quicker than 14 days.
Late or missing refunds
If we’ve already told you that a refund has be made, and some time has passed and you haven’t received it, first please check your bank account again. If it’s a refund to a credit card, contact your card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us or email ‘support@filmcameras.uk’.
Clothing orders
All Film Cameras UK merchandise (Tees and Hoodies) is Printed on Demand. This means that when you order a t-shirt for example, this site generates an order to our PoD supplier (called Inkthreadable) and from that point, we’ve forked out about 80% of the cost of the item. For this reason, Please PLEASE don’t ever order an item just to see if it’s fits, or more than one item, intending to send the wrong sizes back. We can’t re-sell the ‘wrong’ sizes, and Inkthreadable will flatly refuse to refund us because they have no reason to.
Exchanges
Most – if not all – of the stuff listed on this site is one-off, so the option to exchange an item is already diminished, but anyhow, if you want to discuss an exchange or perhaps a switch to an alternative item, just send us an email at ‘support@filmcameras.uk’ or use the contact form.
Sending returns
To return your product, you should first contact us, and then we’ll supply a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for any exchanged or replacement products to reach you may vary. But as we ship to the UK only it’s not going to be vastly different.
If you are returning more expensive items, we STRONGLY SUGGEST you use a trackable shipping service with shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at ‘support@filmcameras.uk’ for questions related to refunds and returns, or anything else 🙌.